Effective Date: 01 May 2025
Last Updated: 23 April 2025
- 1. Introduction
Eden Effect (“we”, “us”, or “our”) is committed to protecting the privacy of our users and customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website (www.eden-effect.co.za), you consent to the collection and use of your personal information as described in this policy.
- 2. Application of the POPI Act
We comply with the POPI Act and ensure all processing of personal information is lawful, reasonable, and does not infringe the privacy of our customers. Specifically, we commit to the principles set out in Section 4 of POPIA, including:
- Accountability (Section 8)
- Processing limitation (Sections 9–12)
- Purpose specification (Sections 13–14)
- Further processing limitation (Section 15)
- Information quality (Section 16)
- Openness (Sections 17–18)
- Security safeguards (Section 19)
- Data subject participation (Sections 23–25)
- 3. Collection of Personal Information
We collect only the information necessary for:
- Processing purchases and fulfilling orders
- Providing customer support
- Communicating order updates and promotional offers (only where consent has been given)
This may include, but is not limited to:
- Full name
- Email address
- Contact number
- Billing and delivery addresses
- Payment details (processed securely through third-party providers)
- 4. Use and Processing of Personal Information
In accordance with Section 13 of POPIA, personal information is collected only for the specific purpose of fulfilling transactions initiated on our website. Eden Effect will not use, sell, rent, or share your information for any other purpose unless required by law or with your explicit consent.
Our Pledge:
Eden Effect pledges that we will only process personal information for the sole purpose of fulfilling transactions that originate from our website. We will not process personal data for any other reason, nor will we disclose your data to third parties unless legally obligated or consent is given.
- 5. Data Security
We implement appropriate technical and organizational measures to ensure the integrity and confidentiality of your personal data, in compliance with Section 19 of POPIA. These measures include:
- Secure socket layer (SSL) encryption
- Regular security assessments
- Limited access to personal data by authorized personnel only
- 6. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you (Section 23)
- Request corrections or deletion of inaccurate or outdated data (Section 24)
- Object to the processing of your personal information (Section 11(3))
- Withdraw consent at any time (Section 11(2)(b))
To exercise these rights, please contact us in writing at info@eden-effect.co.za
- Cookies and Tracking
Our website uses cookies to enhance user experience and track website usage patterns. You may choose to disable cookies in your browser settings; however, this may affect site functionality.
- 8. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law, in accordance with Section 14 of POPIA.
- 9. Third-Party Services
Eden Effect may use secure third-party services to process payments and manage deliveries. These providers are contractually bound to protect your personal information and comply with data protection regulations.
- 10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer:
Information Officer: Lazola Taho
Email: [info@eden-effect.co.za]
Phone: [+27 715390317]
- 11. Changes to this Policy
We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically.
Eden Effect values your privacy and pledges to honour your trust through transparency, compliance, and integrity in all our dealings.